FAQ
Products
What kinds of products do you carry?
We offer herbal teas, tea leaves, 100% natural juices, herbal tonics and bitters, capsules, and curated wellness packages (including our Men's Power Package, Women's Power Package, and Full Body Reset System). Browse the full lineup in our All Products collection.
Are your products FDA approved?
No. Our products are dietary supplements intended to support general health and wellness. These statements have not been evaluated by the FDA, and our products are not intended to diagnose, treat, cure, or prevent any disease.
Should I talk to a doctor before using these products?
Yes. We recommend consulting a qualified healthcare professional before starting any supplement — especially if you are pregnant, nursing, taking medication, or managing a medical condition. Please review ingredients and usage instructions on each product page before purchasing.
Where can I find ingredients for a specific product?
Every product page lists its full ingredients, flavor profile, and usage notes. If you have a question that isn't answered there, email us at support@ahvito.com before placing your order.
Orders & Shipping
How long does it take to process my order?
Orders are processed within 1–3 business days after payment is received. We don't process or ship on weekends or holidays. During high-volume periods, processing may take a little longer — we'll notify you if there's a significant delay.
How long does shipping take?
Once processed, most orders arrive within 3–7 business days depending on destination. These are estimates and can vary due to carrier delays or weather.
How do I track my order?
You'll receive a shipping confirmation email with a tracking number once your order ships. Tracking details can take 24–48 hours to update after shipment.
Can I pick up my order in person?
Yes, local pickup is available at 1344 N 26th St, Philadelphia, PA 19121, usually ready within 24 hours.
What if my shipping address was wrong?
Contact us immediately at support@ahvito.com or 215-933-0269 if you notice an error. We can't guarantee an address change once an order has been processed or shipped, and we aren't responsible for packages delivered to an incorrect address provided at checkout.
My package shows "delivered" but I never received it. What now?
We're not responsible for packages the carrier marks as delivered. Please contact the shipping carrier directly to investigate.
My package was returned as undeliverable — what happens?
We'll email you to confirm your correct address, and you'll have 3 days to respond. Because original shipping costs have already been incurred, reshipping is at the customer's expense. If payment isn't received within 3 days, the order is treated as abandoned and forfeited, with no refund issued.
Returns & Refunds
What is your return policy?
All sales are final. Because our products are dietary supplements and consumable goods, we do not accept returns, exchanges, or refunds once a purchase is complete — this applies to all items purchased online or in-store.
What if my order arrives damaged or I received the wrong item?
Contact us within 48 hours of delivery at support@ahvito.com or 215-933-0269 with proof of purchase and photos of the damaged item and packaging. If verified, we may provide a replacement at our discretion — refunds are not issued.
Can I dispute a charge or file a chargeback?
By purchasing from us, you agree not to initiate payment disputes or chargebacks for orders that comply with our Refund Policy. We reserve the right to submit transaction and delivery records to payment processors in response to any dispute.
Account & Contact
Do I need an account to order?
You can check out as a guest, but creating an account lets you view order history and check out faster next time.
How do I get in touch with your team?
Email support@ahvito.com or call 215-933-0269. We're happy to answer questions about products, orders, or ingredients before you buy.
These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease. Always consult a qualified healthcare professional before starting any new supplement.