Refund policy

Effective Date: March 15, 2026
Last Updated: July 15, 2026

At Get and Stay Healthy, we maintain strict quality and safety standards for all health and wellness products. Due to the nature of dietary supplements and consumable goods, all sales are final.

No Returns or Refunds

Once a purchase has been completed, Get Healthy does not accept returns, exchanges, or refunds on any products.

This policy applies to all items purchased through our website or in-store.

Health and nutritional products cannot be restocked or resold once they leave our possession. To ensure the safety and integrity of our products for all customers, Get Healthy enforces a strict no-return policy without exception.

Damaged or Incorrect Items

If you receive a product that is damaged during shipping or if you receive the wrong item due to a fulfillment error, please contact us within 48 hours of delivery.

To report an issue, please contact:

Email: support@ahvito.com
Phone: 302-492-6694

Customers may be required to provide:

• Proof of purchase
• Photos of the damaged item
• Photos of the packaging

If the issue is verified, Get and Stay Healthy may provide a replacement for the affected item at its sole discretion. Refunds will not be issued.

Customer Responsibility

Customers are responsible for reviewing product details, ingredients, and usage instructions before completing a purchase.

If you have questions about a product, please contact us before placing your order.

Payment Disputes

By completing a purchase with Get and Stay Healthy , you acknowledge and agree to this Refund Policy.

Customers agree not to initiate payment disputes or chargebacks for purchases that comply with this policy. Get and Stay Healthy reserves the right to submit transaction records, delivery confirmation, and this policy to payment processors in response to disputes.

Undeliverable & Returned Package Policy

Occasionally, a package is returned to us by the carrier (USPS, UPS, or other shipping partner) as undeliverable. This most often happens due to:

• An incomplete, incorrect, or outdated shipping address
• A refused delivery
• Failure to claim the package at a local post office/facility within the carrier's holding period
• Access issues at the delivery address (e.g., gated community, incorrect apartment/unit number)

What Happens When a Package Is Returned to Us
When we receive a package back as undeliverable, we will notify you by email using the contact information provided at checkout. You will have 3 days to respond and confirm your correct shipping address.

Reshipping Costs
Because the original shipping cost has already been incurred and the return was due to an address or delivery issue outside our control, the customer is responsible for the cost of reshipping the order to a corrected address. We will send a new invoice or payment link for the reshipping fee before the package is sent back out.

• If payment for reshipping is not received within 3 days of our notification, the order will be treated as abandoned and the merchandise will be forfeited. Per our no-refund policy, no refund will be issued.
• All sales are final. We do not offer refunds on any order, and this policy does not create a right to a refund for undeliverable or abandoned packages.
• Perishable items (including but not limited to consumable wellness products) are strictly non-returnable, non-exchangeable, and non-refundable under any circumstance, including when a package is returned to us as undeliverable.

How to Avoid This
Please double-check your shipping address at checkout, including apartment/unit numbers, before completing your order. We are not responsible for delays or additional costs resulting from incorrect address information provided by the customer.

Questions
If you believe your package was returned in error, or if you have questions about this policy, please contact us at support@ahvito.com or 215-933-0269.

Contact Information

If you have any questions about this policy, please contact us:

Get Healthy
Email: support@ahvito.com
Phone: 215-933-0269